appointments & Fees
Information about your SleepDoctors appointment
We have you scheduled to see a Sleep Disorders Physician at SleepDoctors Australia. Prior to your appointment, we will be in touch to confirm the details, date and time, of your attendance.
contact details
Email:reception@sleepdoctors.com.au - For referral letters and registration forms
PHONE: 1300 246 100
FAX: 1300 246 101
Confirming your appointment
We will contact you via SMS on your mobile device, with your appointment details. If the date and time are still suitable, please confirm the appointment, by replying Y. If you are unable to attend, please phone or email us. If you do not want to reschedule, please email us so we can advise the physician and your referring doctor.
If your consultation was made as a Face to Face appointment but it needs to be converted to a TeleHealth (video) consultation for public health reasons (or due to your own preference to have a video consultation instead), you will receive a text message including the TeleHealth link to use for your appointment. Clicking on that link will open a web browser on your mobile device (see instructions below). However, the video experience is usually better on a PC/Mac/tablet computer, so it’s often better to type that link (including capital letters where specified) into your preferred computer’s web browser, to start your telehealth consultation.
Referral to A SleepDoctors Physician
In order to receive a rebate from Medicare for a specialist consultation, you are required to have a valid referral and be eligible for a Medicare rebate. Referrals typically last for 12 months from a GP or 3 months from another specialist. (Please note that you may need to provide an updated referral if your GP retires or leaves the practice, to remain eligible for Medicare rebates.)
If you have been given a copy of the referral, please email it to us. You can either send a scanned copy or take a legible photo and email it to us. We will let you know if we have already received the referral.
Consultation Fees and Medicare rebate
Depending on the appointment you are having, the consultation will cost between $195 and $460. If you have a valid referral and are eligible for a Medicare rebate, you will be out of pocket between $120 and $200, after your Medicare rebate. You will receive a greater rebate from Medicare if you have reached your personal or family Safety Net. We would be pleased to discuss this in more detail, via phone or email.
If your appointment is Face to Face, payment is made in the office after your consultation. We accept Credit cards, EFT and cash. We are usually able to process your claim with Medicare on the day, if eligible, and you will receive the rebate within 1-2 working days. Alternatively, we can issue you with a receipt which you can forward to Medicare for claiming.
If you have had a Telehealth consultation, we will phone you after the consultation to take payment over the phone. Credit card payment is preferred as we can process it immediately and submit your claim to Medicare. If you are seeking alternative methods of payment, please phone us to discuss alternative options prior to your consultation.
How to Join Your TeleHealth Appointment
Most patients have found using our video consultation platform - Coviu - incredibly easy. You will need a device with a video camera: usually a smart phone, tablet, most laptops and some PCs.
You will be sent the internet link via SMS. THE VIDEO EXPERIENCE IS USUALLY BETTER ON A PC/MAC/TABLET COMPUTER, SO IT’S OFTEN BETTER TO TYPE THAT LINK (INCLUDING CAPITAL LETTERS WHERE SPECIFIED) INTO YOUR PREFERRED COMPUTER’S WEB BROWSER, TO START YOUR TELEHEALTH CONSULTATION.
If you are unsure or need to contact the office, you can email us on: reception@sleepdoctors.com.au or phone us on 1300 246 100
COVIU TELEHEALTH VIDEO INSTRUCTIONS
If you are using an iPhone/iPad please use the Safari web browser (DO NOT use the Coviu App from the App Store)
You will be asked to “Click the Allow Button Above to continue”. This will enable your camera and audio to be used during the consultation
>> Please select “Allow”.
>> Select “Join as a Guest”
>> Enter your name and take a photo of yourself as prompted to do so
>> select “Continue”
Please take a moment to read the Informed Consent. If you have concerns please contact the office
>> accept the terms and conditions to proceed to your video consultation.
>> Select “Let’s Go” when you are ready to enter the waiting room
Please continue to wait until the SleepDoctors Physician joins you in for your appointment.